Refund Policy
One principle governs every window below: a refund is available until the thing you paid for becomes irreversible. For a software unlock that moment is redemption. For research it is the moment we confirm your engagement and senior work begins. For a call it is the call. Each window has a day count and an event; whichever comes first closes it.
The schedule
| Product | Window | Closes early when |
|---|---|---|
| Tool Pro unlocks | 7 days | Your unlock code is redeemed. An unredeemed code is refundable in full within the window; a redeemed code has delivered the product. |
| Bird's Eye reports | 14 days | We send your Engagement Confirmation. Up to that moment — including after payment, while we are waiting on your three inputs — you may cancel for a full refund. After it, senior research hours are committed to your parcel. |
| Service credits | 14 days per block | Credits are applied to a quote you have approved. Unspent credits inside the window refund in full; approved work is governed by its quote. |
| Memberships | 14 days, first period | — Applies to the first charge only. After that, cancel anytime and the current period runs out; renewals are not refunded. |
| Ask Charles | 14 days | The session is held, or less than 24 hours remain before it. Reschedule freely up to 24 hours out. |
What this is not
It is not a satisfaction guarantee on delivered work. A released report or deliverable has been researched, reviewed by a principal, and sent; one revision is included with every report, and that revision — not a refund — is the remedy for something we got wrong. If we miss a promised date through our own fault, that is a different conversation, and we will have it openly.
Mechanics
- Purchases are made through Gumroad, which processes refunds to the original payment method. The window shown on each listing matches this schedule; if a listing ever disagrees with this page, this page governs and we will honour the longer of the two for your purchase.
- A refunded unlock has its code deactivated. A refunded purchase reverses any referral commission attached to it.
- To request a refund, reply to your Gumroad receipt or email [email protected] with the receipt reference. We respond the same business day.
The clock on reports, plainly
Paying does not start your turnaround. We ask for three things — the parcel or address, the jurisdiction, and the decision you are trying to make — and the promised date is set when the last one arrives. That is also the moment your refund window can close early: it is when our work genuinely starts.